Terms & Conditions

1. Who we are

Villas Ambar (“Villas Ambar”, “we”, “us”, “our”) rents and manages private villas in Tulum, Quintana Roo, Mexico, arranges experiences and events for the guests who stay in them, and provides property management for the owners who entrust their homes to us.

• Address: C. 3 Pte. SM 15, La Veleta, 77760 Tulum, Quintana Roo, Mexico
• Telephone: +52 984 131 4006
• Email: villasambar.mx@gmail.com
• Website: www.villasambar.com

2. What these terms cover

These terms govern your use of this website and the enquiries you send us through it. They also form the general framework for any stay or service we confirm to you in writing.

By browsing this website or sending us an enquiry, you accept these terms. If you do not accept them, please do not use the site.

Where a signed rental agreement, a management agreement or a written booking confirmation says something different from these terms, that document takes precedence for the booking or engagement it covers.

3. Using this website

The descriptions, photographs, capacities, bedroom counts and rates published here are provided in good faith to help you choose a villa. They describe the properties as they were at the time of writing and may change.

Availability shown on this site is indicative, not a guarantee. Villa calendars are synchronised automatically from external booking channels and may not reflect a reservation made moments earlier. A date shown as free is not held for you until we confirm it in writing.

Rates are quoted in US dollars (USD) unless stated otherwise, are per villa rather than per person, and may change without notice until a booking is confirmed. How taxes, cleaning, a security deposit and staff are treated is set out in your quotation.

You agree not to misuse this site: no attempt to gain unauthorised access, no automated scraping of content or images, and no use of the site for any unlawful purpose.

4. Enquiries and bookings

An enquiry is not a booking. Sending an enquiry, requesting a quotation or holding dates provisionally does not create a contract and does not reserve the property.

A booking exists only once we have issued a written confirmation and you have met the payment condition stated in it. Until both have happened, the dates remain available to others.

Your written confirmation, together with any rental agreement attached to it, sets out the terms specific to your stay: the total price and what it includes, the payment schedule, the security deposit, the cancellation and amendment terms, arrival and departure times, and the maximum number of guests.

Please read that document carefully and raise any question before you pay. Those specific terms prevail over anything written on this page.

5. Payment, changes and cancellation

The payment schedule, the accepted payment methods and the currency applicable to your stay are those stated in your written booking confirmation.

Cancellation and amendment terms — including any deadline after which a payment stops being refundable — are likewise those stated in your confirmation. They vary by property, by season and by the length of the stay, which is why they are set per booking rather than as a single rule here.

Where a reservation is made through a third-party booking platform, that platform’s cancellation policy applies to it, and any refund is processed by that platform.

We strongly recommend comprehensive travel insurance covering cancellation, medical costs and weather disruption, bought when you book rather than shortly before you travel.

6. Your stay

The person who makes the booking must be at least 18 years old, is treated as the lead guest, and is responsible for the party as a whole.

• Occupancy. The number of guests may not exceed the maximum stated in your confirmation. People who are not named guests may not stay overnight without our written agreement.
• Events and parties. Our villas are private homes on residential and jungle streets. Weddings, celebrations and any gathering beyond the booked party need our written consent in advance, and may be subject to a separate agreement and fee.
• Noise. Neighbours are closer than the photographs suggest, and local rules on amplified music apply whatever the hour. Please respect the quiet hours communicated with your confirmation.
• Care of the property. You are responsible for leaving the villa and its contents as you found them, and for the cost of loss or damage caused by your party beyond fair wear and tear.
• Pools and grounds. The villas have unfenced pools and open jungle grounds. Children must be supervised at all times, and swimming is at your own risk.
• Pets and smoking. Both differ from one villa to another and are confirmed in writing for your booking. Please do not assume either is permitted.
• Staff. Where staff are included or arranged, they work agreed hours. Please treat them with courtesy.

We may ask a party to leave, without refund, where these obligations are seriously or repeatedly breached.

7. Experiences, chefs and other services

Private chefs, transfers, tours, spa treatments, photographers and similar services are provided by independent suppliers. Where we arrange them, we act as an agent on your behalf, and the supplier’s own terms apply to the service itself.

We choose suppliers with care and will help you resolve any problem, but we are not the provider of those services and do not control how they are performed.

8. Property management for owners

Property management, rental representation and related services for villa owners are governed by a separate written management agreement between the owner and Villas Ambar. Nothing on this website is an offer, a guaranteed income figure or a commitment to any particular level of occupancy.

9. Third-party websites and booking platforms

This website links to third parties, including online booking engines, listing platforms, mapping services and messaging applications. We do not control those services and are not responsible for their content, their availability or how they handle your data. Their own terms and privacy policies apply when you use them.

10. Language and translation

This website is written and maintained in English. Any other language you may see is produced by an automated translation tool for convenience only. It is not checked by us and may be inaccurate.

The English version of these terms is the only binding version. If there is any discrepancy, the English text prevails.

11. Photographs and content

The text, photographs, video and design on this website belong to Villas Ambar, or to the owners and photographers who licensed them to us, and are protected by copyright. You may not copy, republish or use them commercially without our written permission.

If you share photographs or video of your stay with us, or tag us publicly, you allow us to reproduce that material on our website and social channels with credit. Tell us if you would rather we did not, and we will not.

12. Privacy and data

We collect the personal details you give us when you enquire or book — name, contact details, dates and the composition of your party — and use them to answer you, to arrange your stay and to meet our legal obligations. We share them with the villa owner and with the suppliers involved in your stay only as far as is needed.

This site also uses analytics and advertising technologies that set cookies in your browser, including Google Analytics and the Meta pixel. You can block cookies in your browser settings; parts of the site may then work less well.

To ask what we hold about you, or to have it corrected or deleted, write to villasambar.mx@gmail.com.

13. Events beyond our control

Tulum sits in a hurricane belt, and seasonal sargassum, storms, flooding, interruptions to power and water, strikes and decisions of the public authorities can all affect a stay. Where an event beyond our reasonable control prevents us from providing a villa, we will offer alternative dates or an alternative property where we can, or refund the sums paid for the part of the stay not provided.

We are not liable for costs arising outside the booking itself, such as flights, transfers booked separately or missed connections. That is what travel insurance is for.

14. Our liability

We accept liability for loss or damage caused by our own failure to take reasonable care in the services we provide directly. Except where the law does not allow it to be limited, our liability for any booking is limited to the total amount you paid us for that booking.

We are not liable for indirect or consequential loss, for the acts of independent suppliers, or for personal belongings left at a property.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded. Your statutory rights as a consumer are unaffected.

15. If something goes wrong

Tell us while you are still in the villa. Most problems can be solved the same day, and we cannot put right something we hear about for the first time after you have gone home. Call +52 984 131 4006 or write to villasambar.mx@gmail.com.

16. Changes to these terms

We may update these terms as our services change. The version published on this page when you send an enquiry or receive a booking confirmation is the version that applies to it. The date of the current version is shown at the top of this page.

17. Governing law

These terms, and any stay or service arranged under them, are governed by the law of the United Mexican States. Disputes fall to the competent courts of Tulum, Quintana Roo, save that consumers keep any right they have to bring proceedings elsewhere or to seek conciliation through the Procuraduría Federal del Consumidor (PROFECO).

18. Contact

Villas Ambar — Tulum, Quintana Roo, Mexico
+52 984 131 4006
villasambar.mx@gmail.com
Send us a message